Order Processing Time
Please allow 1-3 business days of processing time for your order to ship out.
Standard Shipping: 7-15 business days
- Order within £35.00: Shipping Fee £3.99
- Order over £35.00: Free Shipping
Logistics: DHL, UPS, USPS, CNE, JCEX, YunExpress
During peak seasons and promotional sales, delivery might take a little longer.
You will receive an email when your order has been shipped. A tracking number will be provided. Shipping information is usually delayed 3-5 days to get updates from the courier service. You may need to track it again after a few days, if there is still no update, please send an email to firstname.lastname@example.org to follow up your order.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must email us at email@example.com within 30 minutes. Unfortunately, once the packaging and shipping process has started, it can no longer be cancelled.
DELIVERY TIME EXCEEDED
If your order is delayed, please contact us via email firstname.lastname@example.org, we will check the situation with the transportation company in time. Thanks for your understanding and support.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
In some instances, an order may be split into different packages for any of the following reasons: certain items may be on backorder or weight restrictions for regular shipping imposed by the post office.
If you have questions about this policy, please contact us via the form below or contact us at email@example.com.